Important Information About Calls From Stock Yards Bank

Why Calls From Stock Yards Bank May Be Showing as “Spam” or “Scam Likely”

At Stock Yards Bank, staying connected with our customers is important to us. Whether we're following up on a service request, discussing your account, or providing important information, we want to make sure you can easily recognize when we're trying to reach you. Recently, we updated our phone system, and some customers have reported that calls from Stock Yards Bank are appearing as "Spam," "Scam Likely," or without our bank name displayed. While these labels can understandably cause concern, they are assigned by mobile phone carriers and are not something the bank controls directly. We're actively working with our phone provider to resolve this issue and ensure our calls are correctly identified.

How to Verify a Call From Stock Yards Bank

In the meantime, here are a few simple ways to help ensure you don't miss an important call from us:

1. Save Your Local Branch Number - Adding your local Stock Yards Bank branch phone number to your contacts can help prevent calls from being flagged as spam and makes it easier to recognize when we're calling.
2. Check for a Voicemail - If we don't reach you, we'll leave a voicemail identifying ourselves and providing information about why we called.
3. Call Us Back Directly - If you're ever unsure whether a call came from Stock Yards Bank, hang up and call your local branch directly or contact our Customer Care Center at 800-625-9066. We'll be happy to verify whether we attempted to contact you.

Protecting Yourself From Fraud

While some legitimate calls may be incorrectly labeled by mobile carriers, it's always important to stay vigilant against scams.

Remember: Stock Yards Bank will never call, text, or email you asking for your password, PIN, or a one-time verification code. If anyone contacts you requesting this information, do not provide it. Instead, end the conversation and contact us directly using a trusted phone number.

Thank You for Your Patience

We appreciate your understanding as we work to correct this issue. Thank you for choosing Stock Yards Bank. We're committed to providing the personalized service you expect and are always here to help, whether by phone, online, or in person at your local branch.