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Contact Us

Questions?

Call: (502) 582-2571 or (800) 625-9066
Email: onlinecustomerservice@syb.com
Visit: Find a Branch
Comment: Leave us a comment
Write: P.O. Box 32890, Louisville, KY 40232-2890

Our Call Center is available:

Monday - Thursday 8:00 am – 5:00 pm EST
Friday 8:00 am – 5:30 pm EST
Saturday 9:00 am – 12:00 pm EST

 

Online Banking Support: (502) 582-2571 or (800) 625-9066
Online Bill Pay: (866) 871-8285
Treasury Services Support: (502) 625-9977 (Kentucky/Southern Indiana)
(317) 238-2898 (Indianapolis)
(513) 824-6198 (Cincinnati)
Overdraft Privilege Department (833) 379-2820

24-Hour Account Information

Kentucky: (502) 625-2411
Indiana: (317) 238-2888
Ohio: (513) 824-6111

Lost or Stolen Credit and Debit Cards

Debit Cards: (800) 625-9066
Business Credit Cards: (800) 325-3678

Card Services

Debit Card (800) 625-9066
Consumer Credit Card

(502) 625-9955 (Mon-Fri 8:00-5:00 pm EST)
(800) 992-4951

Business Credit Card

(502) 625-9955 (Mon-Fri 8:00-5:00 pm EST)
(866) 839-3409 (After hours)
(800) 325-3678 (After hours Lost/Stolen)
(800) 992-4951 (Previous Kentucky Bank cardholder)

Legal Orders:

Stock Yards Bank & Trust Company
P.O. Box 33124
Louisville, KY  40232

Personal Banking:

Mortgage Services

Kentucky/Southern Indiana: (502) 625-9388
Indianapolis: (317) 238-2822
Cincinnati: (513) 824-6190

Consumer Loans

Kentucky/Southern Indiana: (502) 582-2571
Indianapolis: (317) 238-2800
Cincinnati: (513) 824-6100

Individual Retirement Services:

(502) 625-1989

Business Banking:

Lending

Kentucky/Southern Indiana: (502) 582-2571
Indianapolis: (317) 238-2824
Cincinnati: (513) 824-6107
Correspondent Banking: (502) 625-1774
Treasury Services: (502) 625-9977
International: (502) 625-9949

Workplace Banking

Kentucky/Southern Indiana: (502) 582-2571
Indianapolis: (317) 238-2800
Cincinnati: (513) 824-6108

Wealth Management, Trust, and Private Banking Services:

Trust & Estate Services

Kentucky/Southern Indiana: (502) 625-1005
Indianapolis: (317) 238-2816
Cincinnati: (513) 824-6117

Private Banking

Kentucky/Southern Indiana: (502) 625-2522
Indianapolis: (317) 238-2800
Cincinnati: (513) 824-6100

Financial Services

Kentucky/Southern Indiana: (502) 625-9999
Indianapolis: (317) 238-2891
Cincinnati: (513) 824-6191

 

CONSUMER CLOSED-END CREDIT
ERROR RESOLUTION, INFORMATION REQUESTS, AND QUALIFIED WRITTEN REQUESTS
In Case of Errors or Requesting Information on Your Consumer Mortgage Loan

Complaints asserting errors related to servicing of your consumer mortgage loan, requests for information regarding your consumer mortgage loan and qualified written requests (QWR) must be sent to:

Stock Yards Bank & Trust
PO Box 34484
Louisville, KY 40232

Please include your name, loan number and/or property address and details about the specific error you believe has taken place or the information you are requesting from us about your consumer mortgage loan. You do not need to decide if your request is a notice of error or an information request, just send your written request to the above address and we will respond in the timeframes required by federal law.